So you've just signed a lease for your new home - Congratulations! We're delighted to offer you the place you're going to call "Home" for the next year (or so).
But what about making sure the lights work when you show up? And who do you contact to put water/ sewer service in your name? And, honestly, how does internet work? Are there little gnomes or something?
Fortunately, we have readied this post for exactly these sort of questions! (Well, maybe not for the gnomes bit.)
Scroll down to find which city your new apartment is located in, then follow the directions to ensure utility service is set up for your move-in.
Milwaukee:
- Electricity, Cooking Gas, & Heat are provided by WE Energies. When you accepted your approval, we reached out to WE Energies and gave them your information so they could start setting up service in your name. You may have received an email from them (check your spam folder!) at that time. You should receive your first bill 4-6 weeks after your lease starts. If you did not receive that email or would like more information, you are welcome to contact WE Energies at 800.242.9137; you can access your account using your SSN.
- Water/ Sewer bills are sent out quarterly in arrears. When we receive the bills, we post the charges to your accounts so you are able to pay the charges when you make your next rent payment. A charge that is posted for August 1st would be for a billing period of March, April, & May.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home with us. Most people go with AT&T or Spectrum. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact our office at 414.961.2002.
Brookfield:
- Electricity, Cooking Gas, & Heat are provided by WE Energies. We strongly encourage you to reach out to WE Energies when you sign your lease to set up service in your name; they can be reached at 800.242.9137 OR online at https://webapps.we-energies.com/transstop/we/startservice.cfm. If you will be moving in within 10 days of signing your lease, we recommend you call
WE Energies to ensure power is on for your move-in.
- Water/ Sewer service is provided by the City of Brookfield Utility. We strongly encourage you to reach out to the City of Brookfield Utility when you sign your lease to set up service in your name; they can be reached at 262.782.9650.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident managers.
West Bend, Jackson, & Port Washington:
- Electricity, Cooking Gas, & Heat are provided by WE Energies. We strongly encourage you to reach out to WE Energies when you sign your lease to set up service in your name; they can be reached at 800.242.9137 OR online at https://webapps.we-energies.com/transstop/we/startservice.cfm. If you will be moving in within 10 days of signing your lease, we recommend you call WE Energies to ensure power is on for your move-in.
- Water/ Sewer bills are assessed by your local municipality. We strongly encourage you to reach out to the appropriate municipality when you sign your lease to set up service in your name:
- West Bend Water Utility: 262.335.5040
- Jackson Utilities: 262.677.9001
- Port Washington Water Department: 262.284.2172
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident manager.
Plymouth:
- Electricity & Water/ Sewer are provided by Plymouth Utilities. We strongly encourage you to reach out to Plymouth Utilities when you sign your lease to set up service in your name; they can be reached at 920.893.1471.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident manager.
Sheboygan:
- Electricity & Cooking Gas are provided by Alliant Energy. We strongly encourage you to reach out to Alliant Energy when you sign your lease to set up service in your name; they can be reached at 800.255.4268 OR online at https://myaccount.alliantenergy.com/Portal/outer-service-request_template.aspx#. If you will be moving in within 10 days of signing your lease, we recommend you call Alliant Energy to ensure power is on for your move-in.
- Water/ Sewer bills are sent out quarterly in arrears. When we receive the bills, we post the charges to your accounts so you are able to pay the charges when you make your next rent payment. A charge that is posted for October 1st would be for a billing period of May, June, & July.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident manager.
New Holstein:
- Electricity & Cooking Gas are provided by New Holstein Utilities. We strongly encourage you to reach out to New Holstein Utilities when you sign your lease to set up service in your name; they can be reached at 920.898.5776.
- Water/ Sewer bills are sent out monthly in arrears. When we receive the bills, we post the charges to your accounts so you are able to pay the charges when you make your next rent payment. A charge that is posted for September 1st would be for a billing period of July.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident manager.
Appleton & Little Chute:
- Electricity, Cooking Gas, & Heat are provided by WE Energies. We strongly encourage you to reach out to WE Energies when you sign your lease to set up service in your name; they can be reached at 800.242.9137 OR online at https://webapps.we-energies.com/transstop/we/startservice.cfm. If you will be moving in within 10 days of signing your lease, we recommend you call WE Energies to ensure power is on for your move-in.
- Water/ Sewer bills are sent out quarterly in arrears. When we receive the bills, we post the charges to your accounts so you are able to pay the charges when you make your next rent payment. A charge that is posted for September 1st or October 1st would be for a billing period of May, June, & July.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident managers.
Menasha:
- Electricity & Cooking Gas are provided by Menasha Utilities. We strongly encourage you to reach out to Menasha Utilities when you sign your lease to set up service in your name; they can be reached at 920.967.3400.
- Water/ Sewer service is provided by Harrison Utilities. We strongly encourage you to reach out to Harrison Utilities when you sign your lease to set up service in your name; they can be reached at 920.731.0002.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident manager.
Green Bay, Bellevue, & De Pere:
- Electricity, Cooking Gas, & Heat are provided by Wisconsin Public Service Corporation. We strongly encourage you to reach out to WPS when you sign your lease to set up service in your name; they can be reached at 800.450.7260.
- Water/ Sewer bills are are sent out monthly (Pheasant Run & Windsor Heights) or quarterly (River Park Terrace) in arrears. When we receive the bills, we post the charges to your accounts so you are able to pay the charges when you make your next rent payment. A Pheasant Run charge that is posted for October 1st would cover a billing period of July 15th through August 13th. A Windsor Heights charge that is posted for September 30th would cover a billing period of July 24th through August 22nd. A River Park Terrace charge that is posted for August 1st would cover a billing period of March, April, & May.
- For Internet/ Cable service, you would contact a service provider of your choice to determine which service package works best for your new home. All of our units are internet/ cable ready; if you have trouble setting up the hardware, we encourage you to contact your internet/ cable provider. The technicians working for these providers are able to install/ troubleshoot wiring to support/ fix your internet/ cable service. You & your service provider are not permitted in any circumstance to install a satellite dish on the roof of the property. If you would like to have a satellite dish installed for satellite service, please contact your resident managers.
Please note:
If service is not set up in your name prior to your move-in (either because you did not contact the utility company or did not respond to their email requesting more info from you) and we end up having to bill you back for your utility usage, there is a service fee of $50 per assessment.
