During these extraordinary times and extraordinary circumstances, we are working ahead in an effort to maintain the health and safety of our tenants and employees and to do our part to slow the spread of illness in our community. To this end, there are several key items each of you should know:
• We will be having reduced office hours, and the office doors will be locked
at all times.
• All residents are to pay rent online. If and only if you do not have internet capabilities may you submit rent as a check or money order. Cash will not be accepted
at any of our offices. If you need help accessing your online Tenant Portal for free eCheck payment of rent, please contact the office. Important Note: Expect delays in processing any of your physical payments.
• Only emergency maintenance will be done
until this threat passes. We will still accept requests for general maintenance to be addressed in the future, but unless the concern is an emergency, it will be differed to a future date. When it is necessary for maintenance to enter your apartment, we ask that you keep your distance from them. They will not touch anything but the problem area and will wipe down, as necessary, any area involved.
• At applicable properties, pools and community rooms will be temporarily closed
to help avoid further spread of the virus to our residents.
Our Course of Action and
Yours
• We’d like to remind everyone that proper hand-washing is a vital part of preventing the spread of disease.
o The Centers for Disease Control and Prevention (CDC) recommends washing hands for at least 20 seconds with soap on a routine basis to control the spread of germs and illness.
o You can do the most good by washing your hands and avoiding touching your face.
• The virus is most commonly spread by people coming in direct contact with someone affected, or through droplets disbursed by sneezing, coughing or standing too close.
• It is possible to spread the virus by touching a surface with the virus on it, and then touching your eyes, nose or mouth, though this is not the most common way it is spread.
• For more information, please visit the Centers for Disease Control and Prevention
website
We encourage each of you to routinely disinfect the surfaces of your living spaces, paying special attention to doorknobs, light switches, handles, faucets, and other commonly touched surfaces.
For disinfection, most common EPA-registered household disinfectants should be effective. If you do not have disinfectant products, a diluted household bleach solution (4 teaspoons for a quart of water), or an alcohol solution with at least 70% alcohol will be effective (source
CDC). Please use caution when using chemicals as they can cause damage to surfaces, skin, and be harmful to breathe.
We have implemented increased surface cleaning and hand-washing procedures for all of our staff. Employees who exhibit symptoms of COVID-19 are required to stay away from work and seek medical attention to be tested as soon as possible.
We’re confident this situation shall pass, and until it does, we want each of you to be safe and will do our part to make sure others are as well.
